BMSS Billing Information
As a BMSS client, you will receive invoices and have the option to pay your invoice through our payment portal which can be accessed in the upper right-hand corner of our website homepage. The invoices will be sent from AR@bmss.com but the payment link will go to our payment partner, Aiwyn. The Aiwyn system will allow you to save payment methods, schedule future payments and more. The first time you use the system, you will be asked to create a new account. Here is an example of a typical invoice.
Our billings are based on the amount of time required at the various levels of responsibility and complexity of the issues to perform requested services. We attempt to perform the services we provide our clients in a timely manner and, in return, we expect timely payment of billings.
We send invoices monthly, usually by the 20th of the month. Occasionally we will send more than one invoice in a month for specific services we might provide. Payment for services is expected within 30 days of receipt of the invoice date.
The following policy details the efforts we will take to collect on billings that are not paid in a timely manner:
- Once an account is 45 days past due, a service charge will be applied to the entire outstanding balance, and we will begin sending monthly statements. Additionally, collection efforts will include our Billings & Receivables Specialist or Firm Administrator calling the client’s accounts payable person.
- Once an account is 90 days past due, our Billings & Receivables Specialist, Firm Administrator or the Member on your account will call the owner/manager for collection efforts. An attempt will be made to get a plan of action and to follow up on the agreed-upon plan.
- After an account is 120 days past due, that client will be placed on a stop-work list and current work is halted and/or no new work can be completed.
- Getting off of the stop work-list requires the outstanding balance to be paid in full.